A culture that cultivates careers.

We strive to fill our businesses with teams of motivated, positive people, unified by a shared set of principles and practices, focused on common objectives. We know from experience that environments like that create success and endless possibilities.

We are customer focused and results oriented. We foster
a culture of fact-based decision making, accountability,
collaboration, and open communication.

Individual Behaviors:

  • DRIVE
    Success requires tenacity. We will ourselves and our teams to succeed. We do our best at everything we do, no matter how small the task. We work smart by focusing on the most important items first and persist until the task is complete. By establishing stretch goals for ourselves and our teams, we encourage everyone to push themselves to higher levels of performance. This keeps us focused and driven to do everything with excellence.
  • POSITIVE ATTITUDE
    We see the glass as half full. We understand that a can-do attitude creates an environment that enables the success of the overall business. Negativity can be toxic to employee morale, so we don’t tolerate it. Rather than complain, we offer constructive criticism. When bad news or problems arise, we see them as an opportunity to improve.
  • EAGERNESS TO UNDERSTAND
    We recognize that “do your homework” is a lifelong lesson that still applies. We eagerly seek to learn and understand our strategy, market, customers, and suppliers. We maintain a broad knowledge of business and technology so we can offer the best products and services to our customers and stay ahead of our competition. By understanding how things work and how our work relates to company goals, we are able to make efficient process improvements consistent with those goals. We roll up our sleeves and learn firsthand instead of relying only on reports or anecdotes. We follow facts and draw logical conclusions, even if those conclusions differ from the status quo.
  • SOUND JUDGMENT
    By focusing on long-term consequences rather than short-term benefits, we are able to separate what must be done well now from what can be improved upon later. We gather facts and visualize alternatives and their implications to help us make wise decisions despite ambiguity. We make tough decisions without agonizing; and we devote the right amount of time to making a decision. We do this by identifying root causes instead of just treating symptoms. We do this by using a logical, commonsense approach.

Organizational Behaviors:

  • COLLABORATION
    We seek the best ideas for EBSCO, regardless of their source. We share information broadly so that everyone can benefit. We believe that collaboration with others helps us maximize the work accomplished by the group. Seeking and listening to the opinions of others helps us gain insight while building team accountability. We are all capable of so much more when we work together. We embrace individuals’ different styles and find time to help colleagues. This not only helps us become better individually; it also helps us become better together.
  • OPEN COMMUNICATION
    Team members perform better if they understand the context. That’s why we’re completely open about strategies and results. We take the time to explain why we’re doing what we’re doing. Leaders share a common, clear, and compelling vision of the future and talk about it in a consistent way.

    We treat each other with respect, independent of our status or views. We say what we think in a professional manner and are willing to tell people what they need to hear rather than what they want to hear. We have the courage and integrity to make problems visible, even in our own work area, so that timely action can be taken, and we question any actions inconsistent with our principles or values in order to maintain the integrity of the company.
  • ACCOUNTABILITY
    We build our teams with self-motivated, self-aware, self-disciplined, and self-improving people. We acknowledge problems, take responsibility, determine what can be done to solve the problem, and take action, demonstrating the “See It, Own It, Solve It, and Do It” directives described in The Oz Principle. Our teams have clearly defined goals, interdependence, and the desire to not let each other down. They are accountable for their work and the processes they use to conduct that work. Managers are accountable for ensuring that employees honor their commitments to the team. We don’t wait to be told what to do; we proactively do what needs to be done. We do what we say we will do.
  • TRUST AND RESPECT
    We believe our people are our greatest asset. We assume the best of our people and their intent to do the right thing because we believe they have the right information, context, and processes in place to make the best choices. We do not look for individuals to blame when problems occur, but instead seek the faults in the systems and processes that allowed those problems to occur. We encourage experimentation, taking the initiative and learning from mistakes. Because we understand the importance of treating people the way we’d like to be treated, we are always professional in our communications. We are confident in our abilities, love working with great people, and generously give credit to all those who deserve it. We strive to place the right people in the right roles by aligning the appropriate skills and competencies with each role. We push our employees to reach their potential so that we can reach ours.

Discover a little more about us in two minutes or less.

10 Reasons to Choose EBSCO.

  • Diverse Growth Opportunities

    EBSCO is in a wide range of businesses and industries and we are always looking for opportunities to grow – which gives our employees a lot of opportunity too.

  • Shared Success

    We devote 15% of all pre-tax profits to the EBSCO Savings & Profit Sharing Trust – our retirement plan that has historically outperformed the typical 401k.

  • Continuous Improvement

    EBSCO fosters continuous improvement for employees through tuition reimbursement, training, and conferences.

  • Community Improvement

    Our focus on Continuous Improvement extends beyond our businesses. EBSCO devotes 5% of our pre-tax profits to helping communities.

  • Competitive Benefits

    Our comprehensive benefits include excellent health and dental coverage and a range of other advantages, including life insurance, disability insurance, adoption benefits, and more.

  • Inspiring Features

    In addition to inspiring nature outside, our Birmingham and Ipswich campuses offer an on-site gym, health resources, and cafeteria inside.

  • Flexible Philosophy

    From our work schedules to work locations, EBSCO has cultivated a relaxed work environment where people are comfortable to perform at their best.

  • Change is Created

    Innovative thinking is not only encouraged, it’s rewarded with programs designed to help our employees improve our processes, products, and services.

  • Privately Owned

    Since the beginning, EBSCO has been family-owned, giving us the freedom to make decisions that are right for our customers and focused on long-term growth.

  • Profit Creates Opportunity

    Providing customers with better products, continuing education, realizing our own retirement plans, and improving our community all require profit. After 70 years of success, we understand that profit makes things possible.

The philosophy we grow by.

We are committed to the sound business fundamentals found in our Principles, the core competencies within our Practices, and a Culture built on eight key attributes.